FAQ

What is the processing time?

Orders are typically process within 3-7 business days but can take up to 12 business days on busier week and then your order will be ship. We primarily ship all of our packages through USPS. Please make sure all contact and shipping information are correct. Once your order has left my hands, it is now in the hands of the shipping carrier and there's nothing further I can do. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

However, I always want to make sure you receive the order that you paid for so please contact me HERE if you ever have any concerns with the status of your order.

SHIPPING/RETURN POLICY HERE

Where is my order?

All shipping inquiries need to be directed to USPS. Please do not email regarding your order until 12 business days have passed. Buyer is provided with shipping carrier and tracking number with shipment notification email. Buyer is responsible for communication with shipping carrier to track down lost or missing packages.

Do you offer return/exchange?

Due to the nature of our products, COVID-19 and being a small business, we do not offer returns or exchanges. However, if the mistake is on my end (incorrect item) then of course a refund will be issued. Please fill in the CONTACT FORM HERE.

Do you ship internationally?

As of right now, we only ship internationally to CANADA, UK, AUSTRALIA, selected Asian and European Countries. We are planning to expand to more international countries in the near future. International orders may be subject to customs fees, which we do not cover and are customer's responsibility to pay.

Do you offer wholesale?

Yes, we can do wholesale order. Please fill in the CONTACT FORM HERE with more details.

Where can I find the size chart? How do I care for my merch?

Sizing and care recommendation of products are listed under every product listing description including product feature, size chart and care recommendation.

How can I get hold of you?

Customer satisfaction is very important to us, and we are here to help! Please refer to the contact form HERE.